Hospitality for Travel and Tourism

Overview

Framework:
RQF
Level:
Level 2
Unit No:
Y/615/7854
Credits:
3
Guided learning hours:
24 hours

Assessment Guidance

Portfolio of Evidence.

Unit Learning Outcomes

1

Know about the range of establishments providing hospitality products and services.

Assessment Criteria

  • 1.1
    Identify the different types of establishment providing accommodation.
  • 1.2
    Describe the products and services offered by different accommodation providers.
  • 1.3
    Identify the different types of establishments providing catering.
  • 1.4
    Describe the products and services offered by different catering providers.
2

Understand the importance of the hospitality industry to the travel and tourism customer. 

Assessment Criteria

  • 2.1

    Explain the responsibilities of the ‘front desk’ in any hospitality provider and why it is important.

  • 2.2
    Explain the importance of the role of ‘housekeeping’ for accommodation providers.
  • 2.3
    Describe other hospitality job roles, for example concierge, bar/restaurant staff, conference and events manager, and how they are important to the customer.