Carrying Out a Public Services Project

Overview

Framework:
RQF
Level:
Level 2
Unit No:
F/616/8413
Credits:
6
Guided learning hours:
48 hours

Assessment Guidance

Portfolio of Evidence

Unit Learning Outcomes

1.

Be able to identify, select and plan for a public services project.

Evidence may include witness statements, a personal log, notes of meetings, a video diary.

Example projects could include:

    Intended outcomes may include:

    • improved efficiency
    • improved teamwork
    • raising funds
    • raising awareness
    • personal development
    • enabling others to achieve their goals.

    Skills needed may include:

    • communication and interpersonal skills
    • organisational skills
    • the ability to motivate others
    • planning and scheduling
    • dealing with conflict / difficult situations.

    Assessment Criteria

    2

    Be able to carry out research for a public services project.

    Sources of information may include:

    • colleagues
    • websites
    • similar products / services/activities
    • books / journals

    Information, data needed and relevant sources will vary according to the project selected but may include:

    • availability of staff / participants
    • demand for an event / service / product
    • staff / participant attitudes
    • availability of venues

    Reference using

    • author, title and date for books and journals
    • URL’s for websites
    • full names and positions for information from people.

    Assessment Criteria

    • 2.1
      Identify different sources of information relevant to the project.
    • 2.2

      Select data that is relevant and reliable.

    • 2.3

      Reference evidence and information appropriately.

    3

    Be able to undertake activity to complete a public services project.

    Evidence may include witness statements, a personal log, notes of meetings, a video diary.

    Actions, skills and knowledge may include:

    • carrying out own roles, taking on and completing tasks
    • providing information
    • communicating with others
    • working as a team, supporting others
    • responding to problems
    • providing feedback to others.

    Assessment Criteria

    • 3.1

      Carry out the necessary actions to complete the public services project.

    • 3.2

      Apply appropriate skills and knowledge to complete the project.

    4

    Be able to present a public services project.

    Evidence may include for example, presentation material, witness statements, a personal log, a video.

    Presenting a public services project:

    • format and structure
    • style – formal / informal
    • best use of technology
    • audience
    • graphics
    • supporting handouts / documents needed, where appropriate
    • questions following presentation.

    Assessment Criteria

    • 4.1

      Select appropriate information to include in a presentation, including methodology and findings or conclusions.

    • 4.2

      Present information in own words, avoiding plagiarism.

    • 4.3

      Use appropriate format and language, including subject-specific terms, to present project outcomes to a specific audience.

    5

    Be able to evaluate public services project outcomes and own performance.

    Evidence may include for example, witness statements, peer assessments, a personal log, notes of meetings, a video diary.

    Evaluation of own performance:

    • attendance
    • reliability
    • team skills
    • communication skills
    • taking responsibility
    • meeting objectives
    • planning and organisation.

    Assessment Criteria

    • 5.1

      Review own performance in planning, carrying out and presenting outcomes from a public services project, identifying what went well and what could be improved.