Learners can demonstrate the oral and written communication skills required for Learning Outcomes 2 and 3 through simulation. They are not required to speak in a health, social care or social work setting or to produce documents for actual use. However, learners must be given the opportunity to communicate in a realistic health, social care or social work context, for example through the use of scenarios and role play.
Understand effective communication in a health, social care or social work context.
Explain the principles of effective communication in a health, social care or social work context, including reference to confidentiality and individual communication preferences.
Describe effective methods for communicating with colleagues and with service users.
Describe common barriers to effective communication in a health, social care or social work context, and ways to overcome them.
Be able to use oral communication effectively in a health, social care or social work context.
Use appropriate forms of oral communication for different purposes in a health, social care or social work context, adjusting tone and register, as appropriate.
Apply relevant skills, including use of non-verbal communication, to communicate with different people in a health, social care or social work context.
Be able to use written communication effectively in a health, social care or social work context.
Select and use appropriate forms of written communication for different purposes in a health, social care or social work context.
Produce documents relating to health, social care or social work that are clearly and accurately presented and appropriate for the intended audience.