Process Orders for Customers in Logistics Operations

Overview

Framework:
RQF
Level:
Level 2
Unit No:
F/601/7930
Credits:
3
Guided learning hours:
10 hours

Assessment Guidance

N/A

Unit Learning Outcomes

1.

Know how prepare for the processing of orders to customers in logistics operations.

Assessment Criteria

  • 1.1.
    Explain the relevant organisational policies and procedures for processing orders for customers in logistics operations, that relate to
    a) health, safety and security
    b) personal protective equipment
    c) environmental factors
    d) special requirements
    e) stock control and ordering systems
    f) the importance of confidentiality.
  • 1.2.
    Describe different types of customer.
  • 1.3.
    Explain the information required for processing customer orders.
  • 1.4.
    Identify problems that can occur when processing orders for customers.
  • 1.5.
    Explain appropriate action when dealing with identified problems.
2.

Be able to process orders for customers in logistics operations.

Assessment Criteria

  • 2.1.
    Obtain information to process orders for customers.
  • 2.2.
    Provide customers with the correct delivery information.
  • 2.3.
    Pass on orders and invoicing information to the appropriate people.
  • 2.4.
    Demonstrate how to deal with enquires relating to the processing of orders.
  • 2.5.
    Communicate effectively with different types customers.
  • 2.6.
    Store customers’ details securely and in accordance with organisational policies and procedures.