Dealing with Work-related Problems

Overview

Framework:
RQF
Level:
Entry Level 1
Unit No:
R/504/9660
Credits:
3
Guided learning hours:
30 hours

Assessment Guidance

Portfolio of Evidence

Unit Learning Outcomes

1

Be able to recognise when they have a problem in the workplace.

Assessment Criteria

  • 1.1
    State that they have a problem relating to an aspect of their work.
2

Be able to seek help in solving a workplace problem.

Assessment Criteria

  • 2.1
    Identify a key person in the workplace who can help to solve a specific work-related problem.
  • 2.2
    Give a basic outline of the problem to the relevant person (e.g. in a nursery, ‘I don’t know how to get the children to listen to me’).
3

Be able to work with others to solve a work-related problem.

Assessment Criteria

  • 3.1
    Use the help or advice of others to agree ways to tackle a specific work-related problem.