Guest Services in the Hospitality Industry

Overview

Framework:
RQF
Level:
Entry Level 3
Unit No:
K/600/1091
Credits:
2
Guided learning hours:
20 hours

Assessment Guidance

None

Unit Learning Outcomes

1

Be able to work as part of the guest services team

Assessment Criteria

  • 1.1
    identify different guest services
  • 1.2
    State how to work well as part of a guest services team
  • 1.3
    Follow instructions for the preparation of guest services; transporting materials, equipment and linen
  • 1.4
    Follow instructions to service public areas, bedrooms, bathrooms/washrooms
2

Be able to communicate with customers

Assessment Criteria

  • 2.1
    Respond to customer queries politely
  • 2.2
    Refer queries to the correct person