Salon Reception Duties

Overview

Framework:
RQF
Level:
Level 2
Unit No:
A/600/8773
Credits:
3
Guided learning hours:
24 hours

Assessment Guidance

This unit should be delivered in a realistic learning environment. The word client can be related to friends, peers, mannequins and does not need to be carried out on paying clients or within commercial timescales.

Unit Learning Outcomes

1

Be able to carry out reception duties

Assessment Criteria

  • 1.1
    deal with a variety of enquiries
  • 1.2
    communicate and behave in a professional manner
  • 1.3
    identify the nature of the enquiry
  • 1.4
    maintain appropriate levels of reception stationery
  • 1.5
    maintain a hygienic and tidy reception area
  • 1.6
    describe procedures for taking messages for a variety of enquiries
  • 1.7
    state how to communicate and behave within a salon environment
  • 1.8
    list salon services available, their duration and cost
  • 1.9
    outline the importance of dealing with enquiries promptly and politely
  • 1.10
    explain how to deal with enquiries that cannot be dealt with promptly
2

Be able to book appointments

Assessment Criteria

  • 2.1
    schedule appointments to meet with salon policy and client requirements
  • 2.2
    confirm and record client appointment details
  • 2.3
    deal with confidential information to meet with salon and legal requirements
  • 2.4
    describe how to make and record appointments
  • 2.5
    state the potential consequences of failing to record appointments or messages accurately
  • 2.6
    state the importance of passing on messages and appointment details to the appropriate colleagues
  • 2.7
    outline the legislation designed to protect the privacy of client details
  • 2.8
    state the possible consequences of a breach of confidentiality
3

Be able to deal with payments

Assessment Criteria

  • 3.1
    calculate service costs accurately
  • 3.2
    deal with payments for services and or products to meet with salon policy
  • 3.3
    follow security procedures when handling payments
  • 3.4
    state how to process different methods of payment
  • 3.5
    describe how to deal with problems that may occur with payments
  • 3.6
    explain how to keep payments safe and secure