IT Communication Fundamentals

Overview

Framework:
RQF
Level:
Level 2
Unit No:
D/502/4292
Credits:
2
Guided learning hours:
15 hours

Unit Learning Outcomes

1

Select and use a variety of sources of information to meet needs

Assessment Criteria

  • 1.1
    Select and use appropriate sources of IT-based and other forms of information which match requirements
  • 1.2
    Describe different features of information
  • 1.3
    Recognise copyright and other constraints on the use of information
2

Access, search for, select and use Internet-based information and evaluate its fitness for purpose

Assessment Criteria

  • 2.1
    Access, navigate and search Internet sources of information purposefully and effectively
  • 2.2
    Use appropriate search techniques to locate relevant information
  • 2.3
    Use discrimination to select information that matches requirements and is fit for purpose
  • 2.4
    Evaluate information to make sure it matches requirements and is fit for purpose
3

Select and use IT to communicate and exchange information safely, responsibly and effectively

Assessment Criteria

  • 3.1
    Create, access, read and respond appropriately to e-mail and other IT-based communication, including attachments, and adapt style to suit audience
  • 3.2
    Use IT tools to manage an address book and schedule activities
  • 3.3
    Manage storage of IT-based communications
  • 3.4
    Describe how to respond to common IT-based communication problems
  • 3.5
    Respond appropriately to common IT-based communication problems