Duty of Care

Overview

Framework:
RQF
Level:
Level 2
Unit No:
K/651/1512
Credits:
2
Guided learning hours:
18 hours

Assessment Guidance

Assessment guidance:

Assessment decisions for skills-based learning outcomes must be made during the learner’s normal work activity.

Skills-based assessment must include direct observation as the main source of evidence and must be carried out over an appropriate period of time.

AC 3.3a: Responding should incorporate the formal reporting procedures in the workplace.

AC 3.3a and AC 3.5d requires the learner to provide performance evidence, however the opportunity to do this may not arise during the period of the qualification. Other evidence to show that the learner would be able to do this if real work evidence is not available is permissible.

Any knowledge evidence integral to skills-based learning outcomes may be generated outside of the work environment, but the final assessment decision must show application of knowledge within the real work environment.

Aim

This unit will look at duty of care when working in the care industry and will provide the knowledge to deal with complaints and comments as well as any incident or dilemma that may occur. It will also provide the knowledge and skills to deal with difficult situations.

Unit Learning Outcomes

3.1

Understand duty of care and duty of candour

Assessment Criteria

  • a)

    Define:

    • duty of care
    • duty of candour
  • b)

    Describe how duty of care and duty of candour affects their own work role

3.2

Understand the support available for addressing dilemmas that may arise about duty of care

Assessment Criteria

  • a)

    Describe dilemmas that may arise between the duty of care and an individual’s rights

  • b)

    Explain what they must and must not do within their own role in managing conflicts and dilemmas

  • c)

    Explain where to get additional support and advice about how to resolve such dilemmas

3.3

Be able to deal with Comments and complaints

Assessment Criteria

  • a)

    Demonstrate how to respond to comments and complaints in line with agreed ways of working and legislation

  • b)

    Identify who to ask for advice and support in handling comments and complaints

  • c)

    Explain the importance of learning from comments and complaints to improve the quality of service

3.4

Know how to respond to incidents, errors and near misses

Assessment Criteria

  • a)

    Describe how to recognise:


    • adverse events
    • incidents
    • errors and near misses
  • b)

    Explain what they must and must not do in relation to adverse events, incidents, errors and near misses

  • c)

    Explain agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses

3.5

Be able deal with confrontation and difficult situations

Assessment Criteria

  • a)

    Describe factors and difficult situations that may cause confrontation

  • b)

    Explain how communication can be used to solve problems and reduce the likelihood or impact of confrontation

  • c)

    Suggest how to assess and reduce risks in confrontational situations

  • d)

    Demonstrate how and when to access support and advice about resolving conflicts

  • e)

    Describe agreed ways of working for reporting any confrontations