Maintaining Quality Standards in the Health and Social Care Sector

Overview

Framework:
RQF
Level:
Level 2
Unit No:
K/618/3794
Credits:
2
Guided learning hours:
16 hours

Assessment Guidance

Portfolio of Evidence

Aim

The aim of this unit is to help learners understand how to maintain standards through learning from others and being more competent in providing a quality service.

Unit Learning Outcomes

1

Know how legislation, policies and procedures determine quality standards of work.

Assessment Criteria

  • 1.1

    Identify how quality standards link to legislation, policy and procedures.

    1.1: Legislation, for example:

    • Health and Social Care Act 2008
    • Care Act 2014
    • Health and Safety at Work Act 1974 Mental Capacity Act 2005
    • Data Protection Act 2018 / UK GDPR
    • Equality Act 2010
  • 1.2

    Describe how personal attitudes and behaviours in a work role impact on service quality.

    1.2: Impact on service quality, for example:

    • improved efficiency and effectiveness
    • positive and can-do attitude
    • positive culture within the workplace helps service users feel safe and valued
2

Know the limits of own expertise and knowledge and when to refer to others. 

Assessment Criteria

  • 2.1

    Describe what is meant by being competent.

  • 2.2

    Identify examples of when to seek help from others.

  • 2.3

    State why it is important to seek help and report issues to others.

    2.3: Why it is important, for example:

    • personal or service user safety is being compromised
    • suspected abuse
    • suspected unsafe or unprofessional practice
  • 2.4

    Describe the benefits of learning from others.

    2.4: Benefits, for example:

    • they have more experience so can approach the task with confidence and skill
    • opportunity to observe good practice before attempting it yourself
    • opportunity to ask questions about the learning
3

Know how to use resources efficiently to support quality standards.

Assessment Criteria

  • 3.1

    Describe the importance of using and maintaining resources properly.

    3.1: Importance of using and maintaining resources properly, for example:

    • health and safety
    • legal requirement
    • avoid injuries 
  • 3.2

    State why it is necessary to report issues related to resources.

    3.2: Necessary to report issues, for example:

    • responsibility of the employee and employer as part of health and safety legislation
    • gives notification to ensure the resource is no longer available for use, is fixed or can be replaced
  • 3.3

    Identify how efficient use of resources contributes to the quality of service.