Working in Logistics

Know about the logistics sector. 

• Role
  Storage and distribution of goods; delivering fit for purpose products to the right location; effective and efficient use of resources.
• Importance to:
  - Business
  To keep products in good condition; to meet customer demand; to add value; to help reduce costs.
  - Consumers
  To receive the right product, at the right time and of the right quality.
• Major functions
  Order processing; handling and storing goods; transport and distribution; stock control.
• Reverse logistics
  The reuse of products and materials; repairing; refurbishing; remanufacturing; recycling.

Assessment Criteria

• 1.1

  Describe the role of logistics within the supply chain.

• 1.2

  Explain why logistics is important to business and domestic customers. 

• 1.3

  Outline the major functions of logistics.

• 1.4

  Describe the key components of reverse logistics.

Know about job roles in a logistics environment. 

Examples of roles, responsibilities and skill requirements.

• Warehouse Operative
  Receiving goods; moving goods; picking orders; packing orders; checking stock levels; completing documentation
  Proficient in the use of IT; organised, is a team worker; pays attention to detail; good communicator; good work ethic; can solve problems.

• Warehouse Manager
  Coordinating different functions and activities; allocate work; manage budgets; train staff; maintain records; manage performance; oversee individual and team performance.
  Effective and efficient planner and organiser; good communicator, can lead and inspire others; analytical ability; problem solving skills; effective use of IT skills; knowledge of relevant legislation.
• Route Planner
  Plan delivery routes; plan vehicle loads; comply with relevant legislation; monitor deliveries in progress; manage breakdowns and delays.
  Good communication skills; proficient in the use of IT; planning; problem solving; geographic knowledge of the UK; working knowledge of relevant legislation.
• Logistics Coordinator
  Liaise with transport and warehouse teams; monitor operations; ensure loads have correct documentation; liaise with customers; record keeping.
  Good communication skills; proficient in the use of IT; problem solving; decision making; organised; pays attention to detail; good work ethic.
• Transport Manager
  Coordinating distribution of goods; allocate work; manage budgets; train staff; maintain records; manage performance; oversee individual and team performance.
  Effective and efficient planner and organiser; good communicator, can lead and inspire others; analytical ability; problem solving skills; effective use of IT skills; knowledge of relevant legislation.
• Customer Service
  Interact with external stakeholders; giving information; resolving problems; liaise with internal colleagues; deal with complaints; prepare reports; build relationships with customers.
  Good communication skills; proficient in the use of IT; problem solving; organised; pays attention to detail; good work ethic; patience; product knowledge.
• General responsibilities
  Duty of care to themselves and others; comply with relevant legislation, policies and procedures; cooperate with the employer; fulfil terms of employment contract; be diligent.

Assessment Criteria

• 2.1

  Outline the roles and responsibilities of different jobs in a logistics environment.

• 2.2

  Describe the skills required for different jobs in a logistics environment.

Know about effective working practice in a logistics environment. 

Working practices

Defined as the way work is usually conducted.

Good working practices include: being given clear expectations; being punctual; being motivated; being organised; individuals using skills and knowledge; support from management.

Assessment Criteria

• 3.1

  Give examples of good working practice in a logistics environment.

• 3.2

  Outline ways in which individual employees can help ensure effective working practices in a logistics environment.

Know about legislation relevant to logistic operations. 

• General legislation
  Health and Safety at Work Act; General Data Protection Regulation; Working Time Directive; Equality Act; Companies Act
• Relevant legislation
  Provision and Use of Work Equipment Regulations; Road Traffic Acts; Road Safety Act; Control of Substances Hazardous to Health Regulations; Modern Slavery Act (includes human trafficking laws).

Assessment Criteria

• 4.1

  Give examples of legislation relevant to the logistics sector, including

  • laws affecting all businesses
  • laws specific to logistics.