The focus of the assessment for this unit is on communication skills. However, it is expected that the underpinning teaching and learning will help develop learners’ understanding of
• the importance of effective communication in the workplace
• the different types of communication methods used at work.
To develop learners’ communication skills in a way that will support their effectiveness at work
Use written communication in a work context.
Produce documents of different types and for different purposes that are clearly and accurately presented.
Use text, images and/or graphics in written documents.
Use given software to present written communication.
Use oral communication in a work context.
Communicate clearly in different situations using appropriate language and tone.
Communicate work-related information to a group.
Engage in conversations with colleagues, showing respect for others.
Give clear and accurate answers to questions and queries from others.