Working in Public Services

Overview

Framework:
RQF
Level:
Level 2
Unit No:
R/616/8397
Credits:
3
Guided learning hours:
27 hours

Unit Learning Outcomes

1.

Know about the public services sector.

  • Main services can include: Uniformed - police, fire ambulance, army, Royal Navy, Royal Marines, Royal Air Force, reservists, prison, border agency, coast guard.Non-Uniformed – probation service, social services, housing, highways agency, courts service, civil service, local authorities.
  • Main functions include: Uniformed – accidents and emergencies, peacekeeping, humanitarian, conflict, anti-terrorist, prisoner transport, coastline and port security
  • Non-uniformed – deliver legislation such as Housing Act and Social Services Act.

Assessment Criteria

  • 1.1

    Describe the main uniformed and non-uniformed public services.

  • 1.2

    Describe the functions of different uniformed and non-uniformed public services.

  • 1.3

    Explain the contribution of public services to society.

2.

Know about working in a specific public service.

  • Main roles could include: Uniformed – pilot, navigator, firefighter, infantryman, engineer, police constable, CID, fire safety / investigation, prison officer. Non-uniformed – nurse, social worker, planning officer, probation officer, environmental health.
  • Values, principles or codes of practice could include: Accountability, integrity, teamwork, communication, punctuality, discipline, problem solving, camaraderie, confidence, diligence.

Assessment Criteria

  • 2.1

    Describe the different job roles within a specific public service, including conditions of service.

  • 2.2

    Outline the staff structure within a specific public services context, the roles and responsibilities of different staff within the structure and the inter-relationship between different roles.

  • 2.3

    Describe the key values, principles or codes of practice relevant to a specific public service.